Privacy Policy

1. Introduction

EG Promotions we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our energy bill payment services. We are an authorized area retailer regulated under the laws of the Federal Trade Commission (FTC) in the United States.

2. Information We Collect

We collect information that you provide directly to us when using our services, including:

• Personal identification information (name, address, phone number, email address)
• Utility account information (account numbers, service addresses)
• Payment information (processed securely through our payment processors)
• Communication records when you contact our customer service
• Technical information (IP address, browser type, device information)

3. How We Use Your Information

We use the information we collect to:

• Process your energy bill payments and provide confirmation
• Communicate with you about your transactions and account
• Provide customer service and respond to your inquiries
• Improve our services and website functionality
• Comply with legal obligations and prevent fraud
• Send you important updates about our services

4. Information Sharing and Disclosure

We may share your information with:

• Your utility providers to process your bill payments
• Payment processors to complete financial transactions
• Service providers who assist in operating our business
• Law enforcement or regulatory agencies when required by law
• Professional advisors such as lawyers and accountants

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We use industry-standard encryption for sensitive data transmission and storage. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Payment Information

We do not store complete payment card information on our servers. Payment processing is handled by secure third-party payment processors that comply with PCI-DSS standards. These processors collect and process your payment information directly.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access to your personal information we hold
• Correction of inaccurate or incomplete information
• Deletion of your personal information (subject to legal requirements)
• Objection to processing of your information
• Data portability

To exercise these rights, please contact us at (888) 524-0031 or info@egprmotions.com

8. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us understand how you use our services and improve functionality. You can control cookies through your browser settings, though this may affect your ability to use certain features of our website.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete such information.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. California Privacy Rights

California residents have specific rights under the California Consumer Privacy Act (CCPA). If you are a California resident, you have the right to request information about the categories and specific pieces of personal information we have collected, as well as the right to request deletion of your personal information. To exercise these rights, please contact us using the information below.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

15. Regulatory Compliance

As an authorized area retailer of energy and utility providers, we are regulated under the laws of the Federal Trade Commission (FTC) in the United States. We comply with all applicable federal and state laws regarding consumer privacy and data protection.